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Motherwell Automation in partnership with Andromeda Engineering have delivered a world-class operational support platform being used at the 2022 FIFA World Cup in Doha.

The Doha Metro transported more than 2.4 million passengers during the first four days of the FIFA World Cup while operational experts and Metro rail-station workers monitored the performance and activity using the latest Augmented Reality system – @Telepresenz.

Across three lines, 37 stations along 75km of track, the Telepresenz support platform provided real-time eyes and ears to centrally located remote maintenance experts, while station workers received live direction and support to ensure the reliability and seamless management of the rail performance.

Utilising remote visual guidance through intelligent wearable headsets, operational issues such as door jams were remotely diagnosed, inspected and resolved within minutes.

The station rail workers received instant notification of work orders directly issued through the @Telepresenz support platform with all required documentation, drawings and videos along with immediate access to technical experts who could interact and control the Augmented Reality system.

Andromeda Engineering,  founded on the principle of continual improvement, engaged Motherwell Automation, a Perth based Industrial Engineering firm, after first trialling the system in Australia.  The Telepresenz Suite of Products connects frontline workers across the world instantly and securely through connectivity to any wearable device, smartphone, or tablet in the field more effectively so you can collaborate, plan, and orchestrate operations no matter where you are.  The Telepresenz system not only connect SMEs with field teams for real-time diagnosis and issue resolution, it enables Smart Operations through ML/AI based inspection workflows for real-time assessments.  This approach is further enhanced with Remote Operations deployment with digital step-by-step workflows with real-time bi-directional flow of data from and to the field.  With functionality to extend into automatic SOPs and workflow generator to capture and disseminate industry & domain knowledge across an organization including integration to existing CMMS, EAM, PDM, and ERP systems infrastructure.














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